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Privacy Policy

Last updated: January 2026

1. About Us

Tarsior Pty Ltd ("we", "us", "our") is a Queensland-registered business operating from the Gold Coast, Australia. We sell solar lighting products and photoluminescent coatings to customers throughout Australia.

Business Details:
Tarsior Pty Ltd
Gold Coast, Queensland 4217
Email: sales@tarsior.com
Phone: 0452 616 931

2. Our Commitment to Privacy

We are committed to protecting your personal information and follow best practice privacy principles in accordance with the Australian Privacy Principles (APPs) and Queensland privacy standards.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (tarsior.com) or purchase our products.

3. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website:

Personal Information You Provide

  • Contact Details: Name, email address, phone number, business name (if applicable)
  • Shipping Information: Delivery address, billing address
  • Order Information: Products purchased, order history, correspondence about orders
  • Enquiry Information: Messages sent through our contact form, quote requests, project details

Payment Information

We use Stripe (Stripe Payments Australia Pty Ltd, AFSL 500105) to process payments. When you make a purchase, your payment card details are collected and processed directly by Stripe's secure, PCI-DSS compliant systems. We do not store your full credit card number on our servers. Stripe may retain transaction data for up to 7 years as required by Australian financial regulations.

Automatically Collected Information

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, referring website
  • Technical Data: IP address, general location (city/region level)

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfilment: Process and dispatch your orders, arrange shipping, send order confirmations and tracking information
  • Customer Service: Respond to enquiries, provide quotes, handle warranty claims and returns
  • Communication: Send important updates about your orders, product recalls, or changes to our services
  • Marketing: With your consent, send promotional emails about new products, special offers, and relevant content (you can opt out at any time)
  • Website Improvement: Analyse usage patterns to improve our website functionality and user experience
  • Legal Compliance: Meet our legal obligations, including tax and business record-keeping requirements
  • Fraud Prevention: Detect and prevent fraudulent transactions

5. Disclosure of Your Information

We may share your personal information with the following third parties:

  • Payment Processor: Stripe Payments Australia Pty Ltd processes all card payments. Your payment details are shared directly with Stripe for transaction processing, fraud detection, and compliance with financial regulations.
  • Shipping Providers: Australia Post, courier companies (e.g., Sendle, StarTrack) receive your name and delivery address to fulfil orders
  • Website Hosting: Vercel (our website host) may process technical data as part of hosting services
  • Email Services: We may use email service providers to send order confirmations and marketing communications
  • Professional Advisers: Accountants, lawyers, and business advisers as necessary
  • Government Authorities: When required by law, including the ATO for GST compliance

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cross-Border Disclosure

Some of our service providers (such as Stripe, Vercel, and email services) may store or process data on servers located outside Australia, including in the United States. These providers are subject to privacy laws in their jurisdictions and maintain appropriate security measures. By using our website and services, you consent to this transfer of information.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Order Records: 7 years (as required for tax and business records)
  • Warranty Records: Duration of the warranty period plus any applicable limitation periods
  • Marketing Preferences: Until you unsubscribe or request deletion
  • Enquiries: 2 years from last contact, or as needed to resolve ongoing matters

8. Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, PCI-DSS compliant payment processing through Stripe
  • Access controls limiting who can view customer information
  • Regular security updates to our website and systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We obtain your consent before placing non-essential cookies on your device through our cookie consent banner.

9.1 Essential Cookies

Enable core website functionality (e.g., shopping cart, checkout, cookie preferences). These are always active as they are required for the website to function.

9.2 Analytics Cookies

With your consent, we use analytics services to understand how visitors use our website:

9.3 Preference Cookies

Remember your settings and preferences, such as your cookie consent choices.

9.4 Affiliate & Marketing Cookies

With your consent, we participate in the Commission Factory affiliate network. When you click affiliate links, Commission Factory may collect device identifiers, browser information, referring website, and transaction information to track referrals and calculate commissions. Commission Factory uses Tracking Domain Cookies, Journey Tags, and Device Fingerprinting for attribution. Commission Factory retains tracking data for up to 5 years.

For full details, see the Commission Factory Privacy Policy.

9.5 Managing Your Preferences

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer. You can also control cookies through your browser settings, though disabling certain cookies may affect website functionality.

10. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal retention requirements)
  • Marketing Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us
  • Anonymity: Where practicable, you may deal with us without identifying yourself (e.g., browsing our website)

To exercise these rights, contact us at sales@tarsior.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first at sales@tarsior.com. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

12. Third-Party Links & Affiliate Relationships

Our website may contain links to third-party websites, including:

  • Product videos (e.g., YouTube)
  • Payment providers
  • Affiliate partner retailers

12.1 Commission Factory Affiliate Network

We participate in the Commission Factory affiliate network (Commission Factory Pty Ltd, ACN 149 765 631). When you click affiliate links on our website:

  • We obtain your consent before affiliate tracking cookies are placed on your device, as required by Commission Factory's Affiliate Standard Terms (Clause 12.2)
  • Commission Factory may collect device information, browser data, referring website, and transaction details for attribution purposes
  • Tracking technologies include domain cookies, journey tags, and device fingerprinting

You can manage affiliate cookie preferences via the "Cookie Settings" link in our footer. For Commission Factory's privacy practices, see their Privacy Policy. For privacy enquiries with Commission Factory, contact privacy@commissionfactory.com.

12.2 Other Third-Party Links

For other third-party links, data collection is governed by the third party's privacy policy, not ours. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information or making purchases.

13. Children's Privacy

Our products and services are intended for adults and businesses. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. Material changes will be communicated via email to customers with active orders or recent purchases.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Tarsior Pty Ltd
Email: sales@tarsior.com
Phone: 0452 616 931
Address: Gold Coast, QLD 4217, Australia