Terms & Conditions

1. About Us

These terms and conditions apply to your use of the Tarsior website (tarsior.com) and purchase of products from:

Tarsior Pty Ltd
Gold Coast, Queensland 4217, Australia
Email: sales@tarsior.com
Phone: 0452 616 931

We sell solar lighting products and photoluminescent coatings to customers within Australia only.

2. Acceptance of Terms

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or purchase our products. We recommend you print or save a copy of these terms for your records.

3. Australian Consumer Law

Under the Australian Consumer Law (ACL), our products come with automatic consumer guarantees including that goods will:

• Be of acceptable quality (safe, durable, free from defects, acceptable in appearance)
• Be fit for any purpose you made known to us before purchase
• Match the description provided on our website and any samples shown
• Comply with any express warranty we provide

Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law. If there is any conflict between these terms and the ACL, the ACL prevails.

4. Products and Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST. Where stated, prices include delivery to Australian addresses. We reserve the right to change prices at any time without notice. The price at the time of order confirmation is the final price for that order.

We make every effort to ensure product descriptions, specifications, and images are accurate. However, product images are for illustrative purposes and actual products may vary slightly in appearance. Technical specifications are subject to change by manufacturers without notice.

5. Orders and Payment

Placing Orders

When you place an order through our website, you are making an offer to purchase. Your order is subject to acceptance by us. We will confirm acceptance by sending an order confirmation email. Until we send this confirmation, no contract exists between us.

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability or stock shortages
• Errors in product information or pricing on our website
• Suspected fraudulent transactions
• Inability to verify payment or delivery information

If we cancel your order after payment has been taken, we will refund the full amount within 5 business days.

Payment Methods

We accept payment via:

• Credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe
• Bank transfer (for bulk orders by arrangement)

All card payments are processed by Stripe Payments Australia Pty Ltd (AFSL 500105) using secure, PCI-DSS compliant systems. Payment must be received in full before goods are dispatched.

6. Shipping and Delivery

Delivery Area

We deliver to all Australian states and territories. We do not currently ship internationally.

Delivery Timeframes

Estimated delivery times are:

• Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 3-7 business days
• Regional areas: 5-10 business days
• Remote areas: 7-14 business days

These are estimates only. Actual delivery times may vary due to carrier schedules, weather events, public holidays, or other circumstances beyond our control. If your order is significantly delayed (more than 14 days beyond the estimated delivery date), please contact us and you may request a refund if goods have not been dispatched.

Shipping Costs

Most products on our website include shipping in the displayed price. Where shipping is charged separately, the cost will be clearly displayed before you complete your order.

Risk and Title

Risk of loss or damage to products passes to you when the products are delivered to the address you specified. Title (ownership) of the products passes to you upon delivery.

If products are damaged in transit, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or refund.

7. Returns and Refunds

Consumer Guarantee Rights

If a product fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to a remedy. The type of remedy depends on whether the failure is major or minor:

Major Failure: You can choose a refund, replacement, or compensation for any drop in value. A major failure includes where:

• The product would not have been purchased if the failure was known
• The product is significantly different from the description or sample
• The product is substantially unfit for its normal purpose and cannot easily be fixed
• The product is unsafe

Minor Failure: We can choose to provide a repair, replacement, or refund. We will do so within a reasonable time.

8. Warranty

Manufacturer Warranty (Express Warranty)

In addition to your consumer guarantee rights, Tarsior products come with the following manufacturer warranties against defects in materials and workmanship:

• SO-LUNA Series (Wall, Post, Bollard): 2 years
• SO-AREA (20W Area Light): 2 years
• SO-DOME (15W Garden Light): 2 years
• SO-FLAME (Flame Lights): 2 years
• SO-LAWN (Lawn Light): 2 years
• SO-MARKER (Path Markers): 2 years
• Accessories (Post Kit etc.): 1 year

What Is Covered

The warranty covers manufacturing defects that cause the product to fail under normal use conditions. If a product is found to be defective within the warranty period, we will, at our option, repair or replace the product at no cost to you.

What Is Not Covered

The warranty does not cover:

• Damage caused by misuse, abuse, or accidents
• Improper installation not following provided instructions
• Normal wear and tear (e.g., gradual battery degradation)
• Damage from extreme weather events beyond product ratings
• Modifications or repairs by unauthorised persons
• Cosmetic damage that does not affect functionality

Making a Warranty Claim

To make a warranty claim, contact us at sales@tarsior.com with:

• Your order number or proof of purchase
• Description of the defect or issue
• Photographs showing the problem (if applicable)

We will assess your claim and respond within 5 business days. You may need to return the product at our expense for inspection.

Warranty vs Consumer Guarantees

This warranty is provided in addition to (not instead of) your rights under the Australian Consumer Law. Consumer guarantees may provide broader protection and can apply beyond the warranty period if a product does not last a reasonable time given its price and quality.

Warranty Provider:
Tarsior Pty Ltd
Gold Coast, Queensland 4217
Phone: 0452 616 931
Email: sales@tarsior.com

9. Limitation of Liability

Subject to your consumer guarantee rights under the Australian Consumer Law (which cannot be excluded), our liability to you is limited to:

• Replacement of the goods or supply of equivalent goods
• Repair of the goods
• Refund of the purchase price

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages including loss of profits, business interruption, or lost data.

Our products are designed for outdoor lighting purposes. We are not liable for any loss or damage arising from use of products for purposes other than those for which they are designed.

10. Product Installation and Safety

Our solar lighting products are designed for self-installation and do not require an electrician. However:

• Follow all installation instructions provided with the product
• Install products in appropriate locations as described in product specifications
• Do not modify or disassemble products (this voids the warranty)
• Ensure products are installed securely to prevent injury or damage

For commercial installations, we recommend engaging a qualified installer. We can provide advice on installation requirements upon request.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, product photographs, and software, is the property of Tarsior Pty Ltd or our suppliers and is protected by Australian and international copyright and trademark laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.

12. AI-Assisted Content

Some content on this website, including blog articles, guides, and educational materials, has been researched and written with the assistance of artificial intelligence (AI) tools. While we make reasonable efforts to verify information and cite official sources:

• AI-assisted content is provided for general informational purposes only
• Information may become outdated or contain inaccuracies despite our verification efforts
• Content does not constitute professional advice (emergency management, electrical, legal, or otherwise)
• Statistics and data should be verified with the original sources cited
• We recommend consulting qualified professionals for specific advice related to your situation

Tarsior accepts no liability for any loss, damage, or inconvenience arising from reliance on AI-assisted content. Users should independently verify any information that is critical to their decisions or safety.

13. Affiliate Links & Product Recommendations

Our website may contain links to third-party products that we believe complement our solar lighting and photoluminescent solutions. These may include storm preparedness equipment, outdoor accessories, and related products.

Some of these links are affiliate links, meaning we may earn a small commission if you make a purchase through them, at no additional cost to you. This helps support our business and allows us to continue providing helpful content.

Important points:

• We only recommend products we believe offer genuine value
• Affiliate relationships do not influence our product recommendations or reviews
• You are never obligated to purchase through our links
• Prices are the same whether you use our link or go directly to the retailer

14. Disputes and Complaints

If you have a complaint or dispute about a product or our service, please contact us first at sales@tarsior.com. We will work with you to resolve the issue fairly and promptly.

If we cannot resolve your complaint, you may seek assistance from:

• Queensland Office of Fair Trading: www.qld.gov.au/law/fair-trading or call 13 QGOV (13 74 68)
• ACCC (Australian Competition and Consumer Commission): www.accc.gov.au or call 1300 302 502

15. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use automated systems to scrape or copy content without permission

We reserve the right to restrict access to our website if these terms are breached.

16. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a new "Last updated" date. Material changes will be notified via email to customers with recent orders. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

17. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of Queensland. This does not limit your rights to take action in other jurisdictions if permitted by law.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Contact Us

For questions about these Terms and Conditions, please contact us:

Tarsior Pty Ltd
Email: sales@tarsior.com
Phone: 0452 616 931
Address: Gold Coast, QLD 4217, Australia